20 Most Promising CEM Solution Providers – 2018

20 Most Promising CEM Solution Providers – 2018

This is the age of the customer. And customer relationships are no longer limited to buying and selling of a service or product, rather it is about adopting customer centric strategies. Organisations today are going out of their way to woo potential customers with attempts to continuously engage them right from the stage when they are simply surfing through their options.

Standing as one of the most important differentiators for organisations in the highly competitive business landscape, the CEM market is expected to reach an estimated USD 16.91 Billion by 2022. However, with the availability of numerous digital channels for engagement, customer are now demanding consistent experience through out,be it via mobile phones or desktops, social media sites or e-mails. This demand has spun off one of the most interesting trend in the CEM market which is the movement towards omnichannel engagement. Simultaneously, businesses have also been investing to embed technologies that enable predictive data analytics to drive better customer engagement.

With the growing opportunities, a number of vendors are now venturing in the CEM market. However, opting for the right CEM solution provider from the myriad of those present in the market can be a strenuous task. CIOReview India comes to you with the list of “20 Most Promising CEM Solution Providers”. A distinguished panel of CEOs, CIOs, Industry Analysts and the CIOReview India Editorial Team have closely scrutinized and nominated the vendors who have been transforming the CEM market through their unmatched domain expertise, addressing the various challenges that exist, while enabling businesses to strengthen customer relationships.

We present to you CIOReviewindia 20 Most Promising CEM Solution Providers – 2018.

Company Name Company Description
Audetemi Provider of customer service mobile application integrated with enterprise CRM/CSM system via cloud.
CEM Brand Capita Provider of customer experience management services.
ChannelKonnect Provider of platform for channel visibility and engagements
Cloud Cherry Provider of customer experience solutions.
Codelattice Provider of AI based solution for customer relation management.
Cognizant Provider of a CEM platform that addresses customer experiences across all touchpoints
EaziPoints Provider of mobile application on cloud platform to establish direct communication between end consumers and owners.
Enhancier Provider of solution for customer relation management.
Genesys Provider of solutions to meet customer engagement across marketing, sales and service.
In10stech Provider of solutions for customer experience management.
InSeon Provider of programs based on customer experience management, customer retention and customer loyalty.
LitmusWorld Provider of an integrated platform to measure, act and improve business processes that drive customer centricity.
Metclouds Technologies Provider of web appication, mobile application, web design and other services.
Mize Inc Provider of solution for customer relation management.
NetCarrots Provider of solutions for customer loyalty and relationship marketing
RedQuanta Provider of solutions based on customer experiences.
Servion Provider of solution for building customer engagement hub.
Sicap Provider of context aware customer engagement solution.
Software AG Provider of solutions for customer experience management.
VIS Networks Provider of solutions for customer experience management