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New Study Finds Brand Loyalty Hinges on Customer Support Experiences By CIOReview Team
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Persistent Systems amongst the leading players for Enterprise and Consumer Software in 'Zinnov Zones 2017 - Product Engineering Services' Report By CIOReview Team
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Swiggy raises USD 80 million in Series E-funding led by Naspers By CIOReview Team
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Talisma unveils Launch Box - An integrated launch management and analytics platform By CIOReview Team
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Organizations Wasting Billions on Customer Loyalty Programs That Don't Work Like They Used To, Accenture Strategy Study Finds By CIOReview Team
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Epsilon and Econsultancy Release Customer Experience Maturity Report for India By CIOReview Team
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Automating Customer Experience Management Using Interactive Voice Calls to Identify and Rectify your Operations By Nawar Kilany, Founder & CEO, OMEVO
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IndiaLends Raises $4 Million in Series A Funding from DSG Consumer Partners, American Express Ventures, Cyber Carrier VC and AdvantEdge Partners By CIOReview Team
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Aspect Launches its Next-Gen CX Platform in India By CIOReview Team
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The Future of IT Belongs to the Customer By Warren Neuburger, CIO and EVP, PGi
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Maintaining Profitable Customer Relationships By David Wallace, Director Product Management, Infor
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IDC Energy Insights Evaluates Customer Experience Management Solutions for the Worldwide Utilities Industry By CIOReview Team
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Vodafone Group selects Ericsson as global Customer Experience Management partner By CIOReview Team
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CloudCherry Extends Its CEM Platform To Provide Voting Services For NRAI By CIOReview Team
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Customer Experience Management: Encompassing Various Parameters and Life Cycles of a Customer By Ganesh Iyer, Senior Vice President, Customer Value Management, Kotak Mahindra Old Mutual Life Insurance Ltd
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Matrix Communication Platform helps Leading Bank in Increasing Cash Flow, Enhancing Payment Collection and Customer Satisfaction By CIOReview Team
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Customer Experience is Pivotal to an Organisation's Competitive Advantage By Dhiren Savla, CIO- VFS Global & Group CIO -Kuoni Group
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Choosing an apt MDM to Improve Customer Experience By Vinod Bidarkoppa, Group-CIO, Future Group India
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Optimizing Support Interaction: Closing the Loop in Contact Center Automation By Roop K. Lakkaraju, EVP, CFO, and COO, Support.com
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Getting your QA team to think from a customer's perspective
Clarabridge Announces Customer Experience Champion (CXC) Award Winners for North America
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Customer Experience in 2016
By Rajat Tyagi, CIO, PVR
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How can organizations win...
By Rupinder Goel, Group CIO, Tata...
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Going Hand in Hand with CRM and CEM By Yagnesh Upadhyay, Group Head IT, J.M.Baxi & Co
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Which Segment of Analytics...
By D. Daniel Ziv, VP Customer...
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CEM a 2017 Perspective View
By Pavan Malladi, CIO, Dhiraagu
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Digitalization-Enabling a Real-time, Personalized and Relevant Customer Experience
By Arvind Thakur, CEO, NIIT Technologies Limited
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Pronto Pursuit of Maximizing Customer Experience - Balancing the 'Triple Bottom Line' By Tina Arora, Director and Head - Customer Value Management, IDFC Bank
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Customer Experience Management - A Practitioner's View
By Abhishek Mathur, Sr. Vice President and Head Customer Service, ICICI Securities Ltd
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How Omni-channel Customer Engagement Drives Real Business Benefits By Ankit Tandon, Chief Operating Officer, OYO Townhouse
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New Age Entrepreneur
By In conversation with CIOReview, Krishna Somayaji, MD, Somayaji Group talks about the group of companies
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Connect to Customers - Customer Relationship Management in Retail By Satrajit Bhattacharya, IT Head, Future Group India
Customer Experience Management
WHITEPAPER
CXO Insights
How Omni-channel Customer Engagement Drives Real Business Benefits
Ankit Tandon, Chief Operating Officer, OYO Townhouse
In conversation with CIOReview, Krishna Somayaji, MD, Somayaji Group talks about the group of companies
Which Segment of Analytics Space Can Drive the Best Customer Experience?
D. Daniel Ziv, VP Customer Analytics, Verint
CIO Viewpoints
Connect to Customers - Customer Relationship Management in Retail
Satrajit Bhattacharya, IT Head, Future Group India
Pavan Malladi, CIO, Dhiraagu
QSR - Technology Changes the Relationship with the Customer
Kevin Vasconi, CIO and EVP, Domino's Pizza
