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Customer Experience Management: Encompassing Various Parameters and Life Cycles of a Customer By Ganesh Iyer, Senior Vice President, Customer Value Management, Kotak Mahindra Old Mutual Life Insurance Ltd
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Matrix Communication Platform helps Leading Bank in Increasing Cash Flow, Enhancing Payment Collection and Customer Satisfaction By CIOReview Team
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Customer Experience is Pivotal to an Organisation's Competitive Advantage By Dhiren Savla, CIO- VFS Global & Group CIO -Kuoni Group
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Choosing an apt MDM to Improve Customer Experience By Vinod Bidarkoppa, Group-CIO, Future Group India
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Optimizing Support Interaction: Closing the Loop in Contact Center Automation By Roop K. Lakkaraju, EVP, CFO, and COO, Support.com
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Getting your QA team to think from a customer's perspective
Clarabridge Announces Customer Experience Champion (CXC) Award Winners for North America
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Customer Experience in 2016
By Rajat Tyagi, CIO, PVR -
How can organizations win...
By Rupinder Goel, Group CIO, Tata...
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Going Hand in Hand with CRM and CEM By Yagnesh Upadhyay, Group Head IT, J.M.Baxi & Co
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Which Segment of Analytics...
By D. Daniel Ziv, VP Customer... -
CEM a 2017 Perspective View
By Pavan Malladi, CIO, Dhiraagu
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Digitalization-Enabling a Real-time, Personalized and Relevant Customer Experience
By Arvind Thakur, CEO, NIIT Technologies Limited
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Pronto Pursuit of Maximizing Customer Experience - Balancing the 'Triple Bottom Line' By Tina Arora, Director and Head - Customer Value Management, IDFC Bank
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Customer Experience Management - A Practitioner's View
By Abhishek Mathur, Sr. Vice President and Head Customer Service, ICICI Securities Ltd
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How Omni-channel Customer Engagement Drives Real Business Benefits By Ankit Tandon, Chief Operating Officer, OYO Townhouse
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New Age Entrepreneur
By In conversation with CIOReview, Krishna Somayaji, MD, Somayaji Group talks about the group of companies
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Connect to Customers - Customer Relationship Management in Retail By Satrajit Bhattacharya, IT Head, Future Group India