• In the present digital era, organizations optimize innovative technology to deliver better experience to customers across all channels and devices because customer experience has become major differentiating factor among brands. Hence, enterprises look out for better ways to engage and retain their customers. The prime objective of CEM is to optimize interactions from the customer's perspective for enriching customer loyalty. Nowadays, changing customer behaviours are creating new opportunities in the IT ambience in terms of customer engagement and services. At present, enterprises focus on fulfilling specific customer’s demands and the way organizations engage with their customers has become a vital factor in defining their success. For surviving in this technology era, the necessity of today's companies is solutions that can optimize data analytics from all customer touch points and channels. Therefore, they need best of breed partners who are able to deliver excellent CEM solutions that can help enterprise operate more efficiently, ensure customers get maximum value, seize new business opportunities and boost revenue. As many IT vendors offer diversified CEM platforms, solutions and services, identifying and getting connected with the apt partner is a herculean task. We at CIOReview understand the difficulties of enterprises in choosing the right partner who can provide apt CEM solutions to analyze and utilize customer behavior, preferences and sentiments. We present a list of “20 Most Promising CEM Solution Providers”, aiming to assist organizations in their CEM requirements. A distinguished panel comprising of CEOs, CIOs, industry analysts and CIOReview editorial team have scrutinized various companies before finalizing these vendors who can provide advanced technology solutions for creating better customer engagements, increasing ROI and enhancing customer experience.