HRH Next Services - Underpinning Customer Engagement Tools for Seamless Experience

CIO Vendor Today's brands are aware of the necessity of advanced customer engagement solutions for driving revenue as well as supreme customer experience. As customer experience plays a crucial role in the hyper-connected global market place, enterprises need to invest money, time as well as efforts for accomplishing effective customer engagement tools. In such a scenario, those who can succor brands by delivering cutting edge technologies with finest quality would remain elite in the business world.

Here comes HRH Next Services Pvt. Ltd. with its innovative Customer Engagement Solutions to reinforce both Startups and Enterprises. The company brings out Personalized Customer Experience and Customer Lifecycle Management Services in 12 Indian Languages. It offers a portfolio of services that include Inbound and Outbound Services, Social media and Ticketing solutions and Business Analytics with Real Time Management in addition to Superior Technology Platform and Startup kit. Along with innovative HR practices, HRH provides lowest attrition levels, multi-lingual support and lowest total cost of ownership etc. Acquiring deep domain knowledge, HRH aids various enterprises across verticals like Telecom, Banking, Insurance, Retail, Media, Civic Governance and Education etc. "HRH has gained unparalleled domain expertise in managing a customer’s lifecycle across various industry verticals. As a client, you can save your precious capital costs and entire HR functions like hiring, training, monitoring and training of customer service representatives," affirms Ankit Shah, Co -founder and CEO. HRH has numerous clients like Swiggy, Idea Cellular, Zepo, IMI, Kesoram, Mr.Milkman, Vaya, Aircel, BITS, Bharat Petroleum, Shresht, and Houzekare etc.
With its Social Media Solutions, HRH aids enterprises to identify conversations around their brand on different social media platforms. "With deep understanding of our Social Media Monitoring tools and proprietary campaign management software, we are in a better position to analyze and deliver campaign based productivity outcomes for our clients," adds Ankit Shah. When it comes to its Ticketing Solution, HRH helps to track the journey of a customer. Optimizing various drip-marketing methodologies, HRH interacts with the customer at the right time by utilizing the right channel. Hence, it makes customer journey more seamless, enjoyable and intrusion free.

HRH provides Inbound & Outbound Services to enhance customer engagements through voice, chat, e-Mail and SMS etc. "Powered by data analytics, our engines help predict the likelihood of the preferred channel of communication and are auto routed to the same agent. Thus offering customers an experience of interacting with the Key Account Personnel," says Ankit Shah.

HRH provides lowest attrition levels, multi-lingual support and lowest total cost of ownership etc

Started out as Hyderabad Radio House, a 6-decade-old brand, HRH Next has evolved from being consumer durables giant across South India to a customer engagement solution provider. It aims to emerge as a partner of choice for Startups and Enterprises alike for handling all of their customer interactions. It plans to be the most preferred partner by working closely with brands for accomplishing their business objectives.