CIOReview India Magazine

Sonata Software makes strategic acquisition of GBW, a leading global player in the exciting Customer Experience (CX) Space

CIOReviewIndia Team

Divisions Between IT and Business Could Impact Customer Experience, Says Pega India Research

CIOReviewIndia Team

Three Noticeable Trends in Customer Loyalty Solutions

CIOReviewIndia Team

Pega Survey: Customer Service Reps Are Sick and Tired of Roadblocks Preventing Better Customer Service

CIOReviewIndia Team

NetApp Reinvents the Customer Experience for the Hybrid Multicloud

CIOReviewIndia Team

Sun Life ASC launches Utopia-an integrated program for employee experience and welfare

CIOReviewIndia Team

Avaya to offer custom solutions to Standard Chartered to deliver absolute customer experience

CIOReview Team

Gartner Survey Finds Employee Engagement a Top Concern Affecting Customer Experience

CIOREVEIWINDIA

New Study Finds Brand Loyalty Hinges on Customer Support Experiences

CIOReviewIndia Team

Persistent Systems amongst the leading players for Enterprise and Consumer Software in 'Zinnov Zones 2017 - Product Engineering Services' Report

CIOReview Team

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Which Segment of Analytics Space Can Drive the Best Customer Experience?

D. Daniel Ziv, VP Customer Analytics, Verint

Three Mantras to Drive Customer Experience Innovation in India

Avinash Jhangiani – Chief Innovation Officer, Omnicom Group India

Disruptive Technologies - Creating New Customer Experience Management Opportunities

Mehmood Mansoori, Member of Executive Management & Group Head Operations, IT, Marketing & Online Business, HDFC ERGO General Ins

Pronto Pursuit of Maximizing Customer Experience - Balancing the 'Triple Bottom Line'

Tina Arora, Director and Head - Customer Value Management, IDFC Bank

Customer Experience Management - A Practitioner's View

Abhishek Mathur, Sr. Vice President and Head Customer Service, ICICI Securities Ltd

Customer Experience Management: Encompassing Various Parameters and Life Cycles of a Customer

Ganesh Iyer, Senior Vice President, Customer Value Management, Kotak Mahindra Old Mutual Life Insurance Ltd

Automating Customer Experience Management Using Interactive Voice Calls to Identify and Rectify...

Nawar Kilany, Founder & CEO, OMEVO

Getting your QA team to think from a customer's perspective

Sanjay Zalavadia, VP Client Services, Zephyr

CIO Viewpoints

How Customer Experience Is Driving Supply Chain Innovation

Joseph Lim, Sales Director, APAC, BluJay Solutions

Connect to Customers - Customer Relationship Management in Retail

Satrajit Bhattacharya, IT Head, Future Group India

CEM a 2017 Perspective View

Pavan Malladi, CIO, Dhiraagu

QSR - Technology Changes the Relationship with the Customer

Kevin Vasconi, CIO and EVP, Domino's Pizza

The Future of IT Belongs to the Customer

Warren Neuburger, CIO and EVP, PGi

Implementing Technology Platforms To Enhance Customer's Experience

Robert Lux, SVP and CIO, Freddie Mac

The Ever-Changing Role of CIOs

Steve Brescia, Divisional CIO, American Water Enterprises

Going Hand in Hand with CRM and CEM

Yagnesh Upadhyay, Group Head IT, J.M.Baxi & Co

Customer Experience in 2016

Rajat Tyagi, CIO, PVR

Customer Experience is Pivotal to an Organisation's Competitive Advantage

Dhiren Savla, CIO- VFS Global & Group CIO -Kuoni Group