Connect to Customers - Customer Relationship Management in Retail

Satrajit Bhattacharya, IT Head, Future Group India

CEM a 2017 Perspective View

Pavan Malladi, CIO, Dhiraagu

QSR - Technology Changes the Relationship with the Customer

Kevin Vasconi, CIO and EVP, Domino's Pizza

The Future of IT Belongs to the Customer

Warren Neuburger, CIO and EVP, PGi

The Ever-Changing Role of CIOs

Steve Brescia, Divisional CIO, American Water Enterprises

Customer Experience in 2016

Rajat Tyagi, CIO, PVR Limited

Customer Experience is Pivotal to an Organisation's Competitive Advantage

Dhiren Savla, CIO- VFS Global & Group CIO -Kuoni Group

Choosing an apt MDM to Improve Customer Experience

Vinod Bidarkoppa, Group-CIO, Future Group India

How can organizations win the battle with CX as the differentiating element?

Rupinder Goel, Group CIO, Tata Communications Limited