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CEM a 2017 Perspective View

Pavan Malladi, CIO, Dhiraagu

QSR - Technology Changes the Relationship with the Customer

Kevin Vasconi, CIO and EVP, Domino's Pizza

The Future of IT Belongs to the Customer

Warren Neuburger, CIO and EVP, PGi

The Ever-Changing Role of CIOs

Steve Brescia, Divisional CIO, American Water Enterprises

Going Hand in Hand with CRM and CEM

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Customer Experience in 2016

Rajat Tyagi, CIO, PVR

Customer Experience is Pivotal to an Organisation's Competitive Advantage

Dhiren Savla, CIO- VFS Global & Group CIO -Kuoni Group

Choosing an apt MDM to Improve Customer Experience

Vinod Bidarkoppa, Group-CIO, Future Group India
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